MIT Health Student Health Plan Research and Resolution Specialist Juanita Battle passed away on Jan. 14. She was 70.

Battle was best known throughout the MIT community as one of the friendly faces and voices that students encountered whenever they had a question about their health insurance. For more than 17 years, Juanita was there to help students navigate the complexities of the U.S. health-care system.

“Juanita really cared about the students,” remembers Affiliate Health Plan Representative Lawanda Santiago. Whenever Battle was on a call with a student, you knew that call could take 20 minutes. “She would always go above and beyond.”

Sheila Sanchez, lead student health plan research and resolution specialist, agrees. “There was nothing she wouldn’t do to make sure that the student had a good experience when it came to some insurance question. She made sure that the student was always heard, always happy.”

“At the end of any conversation, she knew the student’s name, where they were from, what their mother’s name was, and even their favorite color,” says Sanchez.

“Juanita was the outward face of the MIT Student Health Insurance Plan,” adds David Tytell, MIT Health’s director of marketing and communications. “Whenever there was a call for volunteers to help promote student insurance, like Campus Preview Weekend, Juanita was always the first to raise her hand.” Her detailed, clear explanations of difficult insurance concepts were featured in multiple MIT Health videos.

“She also had a ‘crush’ on Tim the Beaver,” says Tytell. “She would instantly become a kid again whenever Tim entered the room, and she never missed an opportunity to take a selfie with him.”

Battle’s friends also recall her passion for dining out. “Juanita loved food! When we would go out to eat, Juanita would have the menu memorized before we even got there,” says Sanchez. "She had already done her research, read Yelp reviews, looked at pictures, figured out her top three favorite things, and even had recommendations for everybody else!”

“She especially loved tiramisu,” says Santiago.

Battle’s laugh was infectious. She was known for always looking at the bright side of things and had the uncanny ability to make a joke out of just about anything. Halloween was her favorite holiday, and she would always dress up and pose for pictures. “One of my last encounters with Juanita was last Halloween,” says Tytell. “I came back from a meeting to find a trick-or-treat bag filled with candy and a note from Juanita on my desk.”

“She didn’t let anything affect her attitude,” says Sanchez. “Everything about her was just happy.”